{"id":2633,"date":"2019-02-22T12:52:53","date_gmt":"2019-02-22T11:52:53","guid":{"rendered":"https:\/\/igacademy.com\/?post_type=product&p=2633"},"modified":"2023-09-13T15:53:35","modified_gmt":"2023-09-13T13:53:35","slug":"brand-energy","status":"publish","type":"product","link":"https:\/\/igacademy.com\/courses\/brand-energy\/","title":{"rendered":"Brand Energy"},"content":{"rendered":"

Train employees to deliver an on-brand service culture.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Train employees to deliver an on-brand service culture.  <\/p>\n","protected":false},"featured_media":10764,"template":"","meta":{"_acf_changed":false},"product_cat":[180],"product_tag":[],"industries":[4],"solutions":[5],"categories":[42],"tags":[],"class_list":{"0":"post-2633","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-elearning","7":"industries-impact","8":"solutions-e-learning","9":"categories-customer-service","11":"first","12":"instock","13":"taxable","14":"shipping-taxable","15":"purchasable","16":"product-type-variable"},"acf":{"is_featured":true,"start_date":"11\/01\/2025","start_date_text":"Online Access Anytime","ideal_for":"Leaders, managers and employees in professional hospitality roles","available_solutions":{"hide_section":true,"title":"Coming Soon","solutions":[{"solution":5,"description":"

This course will be available soon as part of our eLearning course portfolio.<\/p>\n"}]},"book_course":{"title":"Make An Enquiry","schedule":false},"related_courses":{"title":"Related Courses","button":""},"gallery_slick":false,"tabbed_sections":[{"tab_title":"Course Objectives ","tab_layout":"overview","overview":{"title":"WHY THIS COURSE","subtitle":"Achieve successful Service Culture, beneficial for all stakeholders","content":"

Learning objectives of this course:<\/p>\n","points":[{"content":"Explanation of what a Service Culture is through the discussion of what is \u201cservice\u201d and what is \u201cculture\u201d. When building a company built upon a strong foundation of service for ALL customers the result can be growth and success for all"},{"content":"What the term \u201ccustomer-centric\u201d means and how it correlates with Service Culture"},{"content":"The Service Profit Chain and the importance of the role of a leader or manager and employee in creating long-term trust and loyalty"},{"content":"Examples of great Service Cultures and what is happening within an organisation when a Service Culture is being successfully brought to life"},{"content":"Reflection and quiz"}],"link":""},"image_grid":{"images":false},"table":{"header_title_1":"","header_title_2":"","row":false},"free_text":{"content":""}},{"tab_title":"How To Access","tab_layout":"text","overview":{"title":"WHY TAKE THIS COURSE","subtitle":"","content":"","points":false,"link":null},"image_grid":{"images":false},"table":{"header_title_1":"","header_title_2":"","row":false},"free_text":{"content":"

This course is available via eLearning:<\/strong><\/p>\n